TBD is committed to providing products and services which comply in all respects to specifications and meet the needs and expectations of our customers worldwide. To achieve this all employees understand and uphold the following principles:
Our customers’ current and future needs are identified and TBD develops these into services and products that they prefer to specify, and which comply with all statutory & regulatory requirements.
We encourage customer feedback to help improve our products and services.
The management team will continually improve the effectiveness of our quality management system and create an environment within the Company that seeks continual improvement in quality performance across all products and services.
TBD sets, reviews and achieves quality objectives by understanding and managing our processes to ensure they are performed effectively and safely.
Our quality management system complies with the requirements of ISO 9001:2008.
Staff are competent to carry out their responsibilities effectively.
We involve staff in decisions affecting quality and performance.
Our supply chain is regularly audited and benchmarked for quality, reliability, efficiency and cost control.